ERP and CRM systems for Banking

Areas & Solutions

• Corporate banking

• • Analysis and management of customer base;
  • Automation of lending management;
  • Sales of deposit products, cash management services, card projects;
  • Cross-selling and additional sales;
  • Sales forecasting;
  • Evaluation of customer satisfaction.

• Retail banking

• • Customer service and consulting;
  • Analysis and management of customer base;
  • Customer segmentation;
  • Automation of lending management;
  • Sales processes of deposit products, cards and other;
  • Management of marketing activity;
  • Branch automation;
  • Automatic calculation of bonuses of employees on the financial results.

• Contact Center

• • Service request and complaint Management;
  • Contact Center automation
  • Management of outgoing impacts, surveys and newsletters;
  • Optimize call scripts;
  • Cross-department communication;
  • Analysis and performance reports.

• Debt Collection

• • Debt collection management;
  • Outbound campaign and collection calls;
  • Warranty services management.

• Marketing

• • Sales force automation and lead management;
  • Marketing and campaign management;
  • Social Media Integration;
  • Loyalty programs;
  • Online selling.