1. General terms and conditions for the use of software products may be found on Microsoft websites using the following links:
2. Microsoft software products lifecycle may be reviewed on Microsoft website by following this link:
Microsoft software lifecycle has the following levels – mainstream, extended, and additional. Additional lifecycle may have an unlimited term subject to conclusion of a standalone agreement with SMART business.
Each of the lifecycle levels may have active and inactive support.
3. Any kind of support for all lifecycle levels, whether annual or monthly, if paid timely, is active.
3.1. If your support is active, you can enjoy the following possibilities:
3.1.1. Protected Price List with protected prices for any additional purchases to the existing license configuration;
3.1.2. Ability to make purchases meaning the possibility to make purchases in addition to the existing license configuration;
3.1.3. System upgrades meaning the possibility to basically get from Microsoft the following without any extra charges:
220.127.116.11. Free Hotfixes. Almost every month Microsoft releases updates containing both business logic and platform error corrections;
18.104.22.168. Free cumulative updates. In addition to error corrections, Microsoft updates often include new functionalities that were missed in the product release;
22.214.171.124. Free version updates. Access to new product versions (platforms);
126.96.36.199. Free localization updates. Local Microsoft partner, in this case it is SMART business, provides all and any updates relating to changes in laws free of charge;
188.8.131.52. Free partner solution updates. Local Microsoft partner, in this case it is SMART business, provides updates relating to changes in partner solutions free of charge in case the partner makes such updates.
3.1.4. Customer source meaning available access to materials provided by Microsoft to customers;
3.1.5. Direct Microsoft Support meaning the possibility to have a potential system problem reviewed on a case-by-case basis along with the Microsoft support service and to promptly receive updates.
3.2. If your support is inactive, you lose all of the abovementioned possibilities. However, they may be regained by concluding a standalone agreement with SMART business.
3.2.1. In case the due date for payment for the supply of software products (the first payment under the agreement) is exceeded, the software products shall be deemed not purchased, and the license supplied with the software products and being on the list of conditions for the limited use of such software products shall be deemed canceled, which deprives you of the right to use it.
3.2.2. In case the due date for payment for the supply of software products (the second payment or the subsequent ones) is exceeded, you lose the opportunity to receive discounts for software products.
3.2.3. In case the due date for payment for the annual or monthly supply of software products or individual components of software products is exceeded, you lose the right to receive updates, as well as:
184.108.40.206. In case of using the on-premise model, you have the right to use the latest version of the software product that was available during your active support.
220.127.116.11. In case of using the cloud and subscription model, you lose the right to use the system, and your data can be deleted.
4. Your support status may be verified at:
4.1. https://www.smart-cloud.net/ – website of the Microsoft partner SMART business;
4.2. https://mbs.microsoft.com/customersource/global – website of Microsoft; if you have access, your support is active.